Hi, I´m Nicole Peña!

CX professional bridging customer satisfaction, processes, business goals and cross-functional execution.

Study Cases

From traditional insurance to a daily wellness community:
How we reached 300,000 active loyalty members.

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Unified fragmented channel-specific journeys into one scalable omnichannel experience, delivering a consistent brand promise across diverse and complex sales realities.

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“Nicole is a high-potential CX professional with the maturity, adaptability, and stakeholder management skills required to succeed in demanding and international environments.”

Angeles Quintana
Business Manager
Zurich Insurance Chile

“Thanks to her contribution, we developed a scalable experience framework now applied across different customer-oriented products.”

Felipe Massone

CX and Omnichannel Manager

Zurich Insurance

“She excels at understanding diverse UX domains and transforming them into user-centered solutions that drive measurable impact.”

Jose Aguero
Data Analytics Deputy Manager
Zurich Insurance Chile

“Nicole combines strategic vision with analytical rigor and strong crossfunctional alignment capabilities.”

M. Luz Fernandez

Project Manager